OUR GOAL

Last updated: 26 September 2026

V3 ships internationally.

We currently use Royal Mail (and its international delivery partners) for our deliveries. The service used for an individual order may depend on the destination, parcel size, service selected and other delivery requirements.

1. Order processing

Orders are normally dispatched within 1–3 working days after your order has been successfully placed.

Working days are Monday to Friday, excluding UK public holidays.

During product launches, promotional periods, seasonal periods or periods of unusually high demand, dispatch may take longer. If there is a significant delay affecting your order, we will endeavour to contact you.

2. Shipping costs

Shipping costs vary depending on the destination, delivery service, order and other applicable factors.

The applicable shipping cost will be calculated and displayed at checkout before you complete your purchase.

Free shipping

V3 offers free shipping on UK orders over £150, subject to the applicable delivery conditions displayed at checkout. Free shipping does not apply to international orders.

The £150 threshold is calculated based on the qualifying order value displayed at checkout and may exclude certain charges where applicable.

3. UK delivery

UK orders are shipped using Royal Mail.

Once your order has been dispatched, you may receive tracking information where tracking is available for the selected service.

Delivery times are estimates and may vary depending on the service selected, destination, weekends, public holidays and circumstances outside our reasonable control.

4. International delivery

We ship to selected international destinations.

International shipping costs and available delivery services will be displayed at checkout based on the delivery address.

International delivery times may vary depending on destination, customs processing and the delivery service selected.

Customers are responsible for providing an accurate delivery address.

5. Customs, duties & taxes

For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country and the value or nature of the shipment.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

V3 is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

Customers should check their local import requirements before placing an international order.

6. Tracking

Where tracking is available, tracking information will be provided to the email address supplied with the order.

Once an order has been handed to the relevant delivery carrier, tracking updates are controlled by the carrier.

7. Delivery address

Please ensure that your delivery address is correct before completing your order.

V3 is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If you notice that your address is incorrect after placing an order, contact us as soon as possible at:

info@versethree.co.uk

We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

8. Lost or delayed orders

If your order appears to be delayed or lost, please contact us at info@versethree.co.uk with your order number.

We may need to contact Royal Mail or DPD to investigate the delivery.

We will work with the relevant carrier to resolve delivery issues in accordance with applicable consumer law.

Nothing in this policy limits your statutory consumer rights.

9. Delivery times

V3 aims to ensure orders are dispatched promptly. However, delivery times are estimates and may be affected by circumstances outside our reasonable control, including severe weather, transport disruption, customs delays, strikes or other carrier issues.

Where no different delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and, subject to applicable exceptions, within 30 days.

10. Contact

For shipping enquiries:

Email: info@versethree.co.uk

Versethree

Registered/business address:

Last updated: 26 September 2026

At Versethree (“V3”, “we”, “us” or “our”), we want you to be completely happy with your purchase.

If you have ordered from V3 and the item is not right for you, please read the following policy carefully.

Nothing in this policy affects your statutory consumer rights.

1. Change of mind returns

If you purchase from V3 online, you generally have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

After notifying us that you wish to cancel, you must return the goods to us without undue delay and normally within 14 days of notifying us.

Items must be returned in a condition that allows us to assess them.

You may try clothing on as you would in a shop, but items should not be worn beyond what is reasonably necessary to determine whether they are suitable.

Where applicable, items should be:

• - Unworn
• - Unwashed
• - Free from stains, marks, perfume, makeup or other damage
• - Returned with original tags attached
• - Returned in their original packaging where reasonably possible

We reserve the right to make a lawful deduction from a refund where the value of goods has been diminished because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.

2. How to request a return

To request a return, email:

info@versethree.co.uk

Please include:

• - Your full name
• - Order number
• - The item(s) you wish to return
• - Reason for return, if you wish to provide one

We will provide the relevant return instructions.

3. Refunds

Once your return has been received and inspected, we will process your refund in accordance with applicable consumer law.

Where you exercise your statutory cancellation right, we will generally refund:

• - The price paid for the returned goods; and
• - The cost of our standard delivery service, where applicable.

If you selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional amount.

Refunds will normally be made using the original payment method.

We may withhold a refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first, where permitted by law.

4. Return postage

Unless the item is faulty, damaged, incorrect or otherwise not in conformity with the contract, the customer is generally responsible for the cost of returning an unwanted item under a change-of-mind return.

If an item is faulty, damaged on arrival or we have sent you the wrong item, please contact us before returning it so that we can provide appropriate instructions.

5. Faulty or incorrect items

If your item arrives faulty, damaged, incorrect or does not conform to the contract, please contact us as soon as reasonably possible at:

info@versethree.co.uk

Please include your order number and photographs where appropriate.

Your statutory consumer rights are not affected by this policy.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under applicable consumer law.

6. Exchanges

We offer exchanges for sizing issues, subject to availability.

If you require a different size, contact us at info@versethree.co.uk with your order number and requested size.

Exchanges are subject to stock availability.

If the requested size is unavailable, we will discuss the available options with you, which may include a refund where applicable.

7. Sale & discounted items

Sale, promotional and discounted items may be returned in accordance with this policy.

Discounted pricing does not remove or reduce your statutory consumer rights.

8. Non-returnable items

Where applicable, certain products may not be eligible for return due to hygiene or other legal exceptions.

If a product is subject to such an exception, this will be clearly communicated before purchase.

9. International returns

Customers outside the United Kingdom are responsible for following the return instructions provided by V3.

International customers may also be responsible for return postage and any applicable customs charges where the return is due to a change of mind, subject always to applicable consumer law.

10. Contact

For all returns, refunds and exchanges:

Email: info@versethree.co.uk

Versethree

Registered/business address:

Last updated: 26 September 2026

Welcome to Versethree (“V3”, “we”, “us” or “our”).

These Terms of Service govern your use of the V3 website, www.versethree.co.uk, and your purchase of products from us.

By using our Website or placing an order, you agree to these Terms of Service.

Please read them carefully before placing an order.

1. About V3

Business name: Versethree

Website: www.versethree.co.uk

Email: info@versethree.co.uk

Registered/business address:

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and other information displayed on our Website are accurate.

However, colours displayed on screens may vary depending on the device and display settings used.

Minor variations in garment appearance, wash, finish, texture or colour may occur, particularly where products have been intentionally designed with washed, distressed or handmade-style finishes.

Such characteristics will not necessarily constitute a defect where they form part of the intended design.

3. Product availability

All products are subject to availability.

We reserve the right to limit quantities available for purchase and to discontinue products or collections at any time.

If you place an order for a product that subsequently becomes unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.

4. Prices

All prices displayed on our Website are stated in pounds sterling (£), unless otherwise indicated.

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing error occurs, we reserve the right to correct the error and contact affected customers before fulfilling the order.

Delivery charges, where applicable, are calculated and displayed at checkout.

5. Placing an order

When you place an order through our Website, you are making an offer to purchase the selected products.

Before completing your order, you will have the opportunity to review and correct your order details.

Once your order has been successfully submitted, you should receive an order confirmation by email.

The order confirmation does not affect your statutory cancellation rights.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, payment issues, obvious pricing errors or stock availability problems.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Payment

Payment must be successfully completed before an order can be processed and dispatched.

We use third-party payment processing technology to securely process payments.

We do not knowingly store complete payment card details unless this is expressly required and lawfully permitted as part of the payment processing system we use.

7. Shipping

Our shipping terms are set out in our Shipping Policy.

Orders are normally dispatched within 1–3 working days.

We use Royal Mail and DPD for deliveries.

Shipping costs vary depending on the destination and delivery service and are calculated at checkout.

UK orders over £150 qualify for free shipping, subject to the conditions displayed at checkout.

8. Returns, refunds & exchanges

Our returns, refunds and exchanges are governed by our Refund & Returns Policy.

Nothing in these Terms removes or limits any statutory rights you have under applicable consumer law.

9. Your statutory rights

Products supplied by V3 must comply with applicable consumer law.

Where you purchase as a consumer, your statutory rights include protections relating to goods being as described, of satisfactory quality and fit for purpose where applicable.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.

10. Website use

You agree not to:

• - Use the Website for unlawful purposes
• - Attempt to gain unauthorised access to the Website or its systems
• - Interfere with the operation or security of the Website
• - Introduce malicious software or harmful code
• - Use automated systems to access the Website in a way that could damage or interfere with its operation
• - Copy, reproduce or exploit V3 content without permission

11. Intellectual property

Unless otherwise stated, all content appearing on the V3 Website, including but not limited to:

• - V3 branding
• - Logos
• - Graphics
• - Product imagery
• - Photography
• - Designs
• - Written content
• - Website layouts
• - Product names
• - “Every Stitch a Testament.”
• - Other original creative material

is owned by or licensed to V3 and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell or commercially exploit V3 intellectual property without our prior written permission.

12. Third-party services

Our Website relies on services provided by third parties: our payment provider (Stripe), delivery companies (Royal Mail and its partners), our hosting and database providers (Vercel and Supabase), our email provider (Resend) and our shipping software (Veeqo). Who they are and what they receive is set out in our Privacy Notice.

We are not responsible for the independent policies, systems or actions of third-party providers, although we will take reasonable steps to work with relevant providers where necessary to fulfil your order.

13. Website availability

We aim to keep the Website available and operating correctly.

However, we do not guarantee that the Website will always be available, uninterrupted or free from errors.

We may temporarily suspend access for maintenance, security, updates or other operational reasons.

14. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for matters that cannot legally be excluded or limited under applicable consumer protection law.

To the extent permitted by law, V3 will not be responsible for indirect or consequential losses that are not reasonably foreseeable at the time the contract was formed.

Nothing in these Terms affects your statutory consumer rights.

15. Events outside our control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, transport disruption, strikes, government restrictions, customs delays, telecommunications failures or other events beyond our reasonable control.

Where such circumstances affect your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

16. Changes to these terms

We may update these Terms of Service from time to time.

The version published on the Website at the time you place an order will generally apply to that order, subject to your statutory rights and applicable law.

17. Governing law

These Terms are governed by the laws of England and Wales, unless applicable consumer protection law in your country of residence provides otherwise.

Where you are a consumer, you may also benefit from mandatory legal protections that apply in your country of residence.

18. Contact

If you have any questions regarding these Terms of Service, please contact:

Email: info@versethree.co.uk

Versethree

Registered/business address:

Last updated: 29 September 2026

This notice explains what personal information Versethree (“V3”, “we”, “us”) collects when you use www.versethree.co.uk, buy from us, join our mailing list or contact us; why we collect it; who we share it with; how long we keep it; and your rights over it.

1. Who we are

Versethree is the controller of your personal information.

Company registration number: 17444013 (England and Wales).

We are registered with the Information Commissioner's Office as a data controller; the registration number will be shown here as soon as it is issued.

Contact for anything about your personal information: info@versethree.co.uk, or by post to the address at the end of this notice.

2. What we collect, why, and on what basis

When you buy something

Your name, delivery address, email address and phone number, what you ordered and how much you paid. We use these to take your payment, deliver your order, send you the order confirmation and shipping emails, handle returns and refunds, and keep the records the law requires us to keep.

Basis: performance of our contract with you; and our legal obligation to keep accounting records.

Your card details go directly to Stripe, our payment provider, over a secure connection. We never see or store your full card number; we keep only the card type and the last four digits, to show on your order.

When you browse the shop

The country your connection appears to come from, so prices can be shown in your currency (this is kept in a cookie, see the Cookie Notice), and a temporary session that holds your basket. We don't use analytics or advertising tracking.

Basis: our legitimate interest in running a shop that works.

When you join our mailing list

Your email address, when you signed up, the wording you agreed to, and a scrambled (hashed) version of your internet address and browser type as a record that it was you who signed up. We use these to send you emails about launches, drops and offers.

Basis: your consent, which you can withdraw at any time using the unsubscribe link in every email.

When you email us

Your email address, your name if your email gives it, and what you write. We use these to answer you. Emails to info@versethree.co.uk are delivered to our mailbox and also to Resend, the service that files them in our customer-query system.

Basis: our legitimate interest in answering the people who contact us; and, where your email is about an order, our contract with you.

3. Who we share it with

We share personal information only with the companies that help us run the shop, and only what each one needs:

• - Stripe (payments): your payment and the order reference. Stripe is a controller for the card details it collects.
• - Vercel (website hosting): the requests your browser makes to the site, including your internet address.
• - Supabase (our database and sign-in system): everything listed in section 2, stored securely.
• - Resend (email): the addresses we email and the emails we send; and emails you send to info@versethree.co.uk.
• - Royal Mail (delivery): your name, delivery address, email address and phone number, so they can deliver your parcel and send delivery updates.
• - Veeqo (shipping software): your name, delivery address, email address and phone number, for printing labels and tracking parcels.
• - Namecheap (our email mailbox): emails you send to info@versethree.co.uk.

We never sell personal information, and we don't share it with advertisers.

4. Where it goes

Some of these companies process information outside the United Kingdom, including in the United States. Where they do, the transfer is covered by the UK International Data Transfer Addendum or the UK Extension to the EU–US Data Privacy Framework, which give your information the protection UK law requires.

5. How long we keep it

• - Orders: 6 years after the order, as tax law requires. After that the personal details are removed from the order and only the amounts are kept.
• - Baskets and browsing sessions that never became an order: 60 days.
• - Orders started but never paid for: 30 days.
• - Mailing list: until you unsubscribe. After you unsubscribe we keep your address for 3 years only as a record that you asked us not to email you.
• - Emails to info@versethree.co.uk: 2 years after the query is resolved.

6. Your rights

You have the right to:

• - ask for a copy of the personal information we hold about you;
• - have it corrected if it's wrong;
• - have it deleted, where we don't need to keep it (for example, we must keep order records for tax purposes);
• - object to our using it, or ask us to restrict how we use it;
• - withdraw consent to marketing at any time (the unsubscribe link in every email, or email us);
• - receive the information you gave us in a form you can take elsewhere.

To use any of these rights, email info@versethree.co.uk. We'll answer within one month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113). We'd ask you to contact us first so we can try to put it right.

7. Security

Your information is stored in a database that only the shop's own systems and our team can reach; the team's access needs a password and a code from an authenticator app, and every change they make is recorded. All connections to the site are encrypted. Payments are handled by Stripe and never pass through our systems.

8. Children

The shop isn't aimed at children under 16, and we don't knowingly collect their information.

9. Changes to this notice

We'll update this notice when what we do changes. The date at the top says when it was last changed.

10. Contact

Email: info@versethree.co.uk

Versethree

Registered/business address:

Last updated: 29 September 2026

Cookies are small files a website stores in your browser. www.versethree.co.uk uses only the cookies it needs to work; there are no advertising or analytics cookies, so there's no cookie banner to click through.

The cookies we set

• - v3_country — the country whose currency to show prices in (from your connection, or the country you pick in the menu). Lasts 1 year.
• - sb-…-auth-token — your session, which holds your basket, and (for our team) their sign-in to the admin. Lasts until you close the browser or sign out, refreshed while you browse.
• - v3_site_access — set only if you enter the site password while the shop is closed to the public. Lasts 30 days.

Cookies set by Stripe

On the checkout page, our payment provider Stripe sets its own cookies (__stripe_mid and __stripe_sid) to detect fraud. Stripe's cookie policy explains them: stripe.com/cookies-policy/legal.

Turning cookies off

You can delete or block cookies in your browser's settings. Without the session cookie the basket and checkout won't work; without v3_country prices show in pounds.

Contact

Questions about cookies or privacy: info@versethree.co.uk. See also our Privacy Notice.